Refund policy
Dunmore Hawke Returns & Refunds Policy
Overview
Because every Dunmore Hawke item is made to order, especially for you, we operate a returns policy that balances sustainability, fairness, and customer satisfaction. Below you’ll find everything you need to know about returns, replacements, and refunds.
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Made‑to‑Order Products
All of our products are printed on demand. This means:
• We do not hold stock.
• Each item is created specifically for your order.
• As a result, we cannot accept returns for reasons such as “change of mind,” incorrect size choice, or preference‑based issues.
We encourage customers to review product descriptions, sizing guides, and artwork previews carefully before placing an order.
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Damaged, Defective, or Incorrect Items
If your order arrives damaged, misprinted, or incorrect, we will replace it at no cost to you.
To request a replacement:
Please contact us within 14 days of delivery with:
• Your order number
• A brief description of the issue
• Clear photos showing the problem (e.g., misprint, damage, wrong item)
Once verified, we will arrange a replacement or refund.
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Lost or Missing Orders
If your order does not arrive within the estimated delivery window:
• We will investigate with the print partner and courier.
• If the package is confirmed lost, we will send a replacement free of charge.
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Returns Not Accepted
We cannot accept returns or issue refunds for:
• Buyer’s remorse or change of mind
• Incorrect size selection
• Colour variation due to screen differences
• Minor variations inherent to print‑on‑demand production
These are normal characteristics of custom‑made items.
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Order Cancellations
Because production begins shortly after an order is placed, cancellations are only possible within 1 hour of purchase. After that, we cannot guarantee changes or cancellations.
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Refunds
Refunds are issued only in cases where:
• A replacement is not possible
• The item arrives damaged or defective
• The wrong item was received
• The order is confirmed lost
Refunds are processed back to your original payment method.
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Sustainability Commitment
Print‑on‑demand reduces waste by producing only what’s needed. Our returns policy supports this mission by avoiding unnecessary shipping and discarded products while still ensuring customers receive high‑quality items.