Terms of service
Terms of Service
Effective Date: [01 02 2026]
Company: Dunmore & Hawke
Website: www.dunmorehawke.com
Location: United Kingdom
These Terms of Service govern your access to and use of the Dunmore & Hawke website, products, and services. By visiting our site or purchasing from us, you agree to be bound by these Terms.
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1. Eligibility and Use of the Site
• You must be at least 18 years old, or the age of majority in your jurisdiction, to use this site or make purchases.
• You agree not to use our products or services for any unlawful or unauthorised purpose.
• You must not transmit malware, harmful code, or engage in activities that disrupt or compromise the website.
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2. Products and Services
• Dunmore & Hawke offers print‑on‑demand artwork, home goods, lifestyle products, and related services.
• Product colours, textures, and finishes may vary slightly due to screen calibration and the nature of print‑on‑demand production.
• We reserve the right to modify, discontinue, or update products at any time without notice.
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3. Pricing and Payment
• All prices are listed in GBP unless otherwise stated.
• Prices may change without notice.
• Payment is required at the time of purchase. We accept major payment methods as displayed at checkout.
• By submitting payment information, you confirm that you are authorised to use the chosen payment method.
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4. Order Processing and Fulfilment
• All products are made to order. Production times vary depending on the item.
• Estimated delivery times are provided for convenience and are not guaranteed.
• We are not responsible for delays caused by carriers, customs, or circumstances beyond our control.
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5. Shipping and Delivery
• Shipping costs are calculated at checkout.
• International orders may be subject to customs duties, taxes, or import fees, which are the customer’s responsibility.
• Risk of loss transfers to the customer once the order is handed to the carrier.
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6. Returns, Exchanges, and Refunds
Because our products are made to order, we generally do not accept returns or exchanges unless:
• The product arrives damaged,
• The product is defective, or
• The wrong item was received.
To request a replacement or refund:
• Contact us within 14 days of delivery with your order number and photographs of the issue.
• We reserve the right to approve or deny refund requests at our discretion.
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7. Intellectual Property
• All artwork, designs, branding, text, and imagery on the Dunmore & Hawke website are the exclusive property of Dunmore & Hawke or its licensors.
• You may not reproduce, distribute, modify, or create derivative works without written permission.
• Purchasing a product does not grant any commercial or licensing rights.
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8. User Content
If you submit reviews, comments, or other content:
• You grant Dunmore & Hawke a non‑exclusive, royalty‑free licence to use, display, and distribute that content.
• You confirm that your content does not infringe on the rights of others or violate any laws.
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9. Third‑Party Services
• Our store may use third‑party providers (e.g., payment processors, print partners).
• These providers have their own terms and policies.
• We are not responsible for third‑party actions, errors, or service interruptions.
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10. Limitation of Liability
To the fullest extent permitted by law:
• Dunmore & Hawke is not liable for indirect, incidental, punitive, or consequential damages arising from your use of the site or products.
• Our total liability for any claim will not exceed the amount you paid for the product in question.
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11. Indemnification
You agree to indemnify and hold harmless Dunmore & Hawke, its owners, employees, and partners from any claims arising from your breach of these Terms or misuse of our services.
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12. Privacy
Your privacy is important to us. Our collection and use of personal data is governed by our separate Privacy Policy, which forms part of these Terms.
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13. Changes to These Terms
We may update these Terms at any time. The most current version will always be posted on our website. Continued use of the site constitutes acceptance of the updated Terms.
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14. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of the United Kingdom.
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15. Contact Information
For questions about these Terms, please contact:
Email: gthanson.art@gmail.com]
Address: 4 Trelawney Road chasewater Truro TR4 8JR